eSIM Not Working? Troubleshooting Every Common Problem

Work through these in order — the first three fix the vast majority of cases.

1. "Installed, but no internet"

1. Data roaming ON for the eSIM line (Settings → Cellular/Connections). Travel eSIMs are roaming profiles; this is mandatory.
2. Mobile data source = the eSIM, not your home SIM.
3. Restart the phone. Genuinely fixes network registration issues.
4. Select a network manually. Settings → network selection → choose a listed carrier — some plans only work on specific local networks.
5. Check APN. Rarely needed; if your plan documentation lists an APN, set it manually.

2. "QR code won't scan"

• Display the QR on a second screen — a phone can't scan a code shown on itself.
• Or use manual entry: choose "Enter details manually" and paste the SM-DP+ address and activation code from your order page.

3. "Invalid activation code / profile could not be downloaded"

• Codes are single-use. If the profile was ever installed (even on another device) it cannot be installed again.
• If it never installed anywhere and still fails, wait 5 minutes and retry on solid Wi-Fi — provisioning servers occasionally lag.

4. "I paid but got no eSIM"

1. Open /orders — your order lives in the browser you bought with.
2. Status pending? Blockchain confirmation takes ~30s (ETH) to 2–10 min (XMR).
3. Past that? Use "I've sent the payment" on the order and paste your transaction hash — verification runs against the blockchain and releases your eSIM immediately.

5. "Slow data"

• Toggle airplane mode to re-register on the network.
• Try manual network selection — a different local carrier may be faster.
• Check whether your plan is throttled after a high-speed allowance (listed on the plan card).

Still stuck?

Ask ARIA (chat bubble, bottom-right) — it knows plans, devices, and payment flows. And check your device supports eSIM at all: dial *#06# and look for an EID.